FUNCTION: Customer Service
GRADE: RO2S
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SALARY: £20,251 to £22,107 per annumROLE TYPE: On Site
HOURS: 35 hours per week
At Northern, we’re creating a brand-new future. Not just for our organisation, but one that will transform the way we all think about rail travel. And if you’re forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.
We recently launched our £500m fleet of new, state-of-the-art trains and we’re investing millions more in our existing fleet of trains and on station improvements. All so we can continue to connect thousands of people across the North to work, leisure, education and more every day.
Our vision is all about taking them in an exciting new direction, delivering a different kind of travel experience, and introducing new ways of working.
We’re also investing in our people too, and we’re committed to building a business that’s just as diverse as the communities we serve.
So whatever your background, and whatever you have in mind for your own future, we think you’ll fit right in here.
In return, you’ll discover brilliant opportunities to grow and progress within Northern not to mention amazing perks and benefits like free or discounted travel, employee assistance, generous policies, regular pay reviews and a great pension. We look forward to receiving your application.
About the role:
This role is crucial to us meeting our safety, performance and customer service standards as you ensure that our trains are dispatched punctually and securely, whilst providing assistance and information to our customers in a courteous manner. Please be aware that long distances of walking are involved within this role up to 9 miles per day.
About you:
To succeed in this challenging and fast paced role you’ll need to:
- Have a high regard for health and safety
- Be customer focused
- Be able to work to exacting standards whilst under pressure
- Be able to work shift patterns including evening and weekend work
Benefits and Rewards:
By working as part of the Northern team, you will receive the following benefits:
- Free Travel on Northern services – for you and your family*
- 75% discount on all other Train Operating Companies leisure services*
- Pension Scheme
- A generous holiday entitlement
- Maternity and Paternity Benefits – above the statutory minimum
- Full uniform for frontline facing roles
- Employee Assistance Programme – operating 24/7, giving a wide range of advice, support and useful information for employees
- Terms and conditions apply
Important: Northern reserves the right to close the advert before the published closing date, if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete.
